If you can’t find the answer you’re looking for, please get in touch with our Customer Support Team who would be more than happy to help.
Skinny Products FAQs
It will take 3-5 working days to dispatch your order from the warehouse. Please note that our warehouse is closed on the weekends.
Please wait 14 working days before getting in touch regarding the delivery of your order.
We are proud to say our products are accessible to everyone.
We cater to diabetics, those who have food intolerances such as Lactose Intolerant, Gluten Intolerant, and those who are counting the calories or following a specific diet.
The Skinny Food products are low sugar, sugar free, low calorie, zero calorie, gluten free, keto friendly, suitable for vegetarians and vegan, palm oil free but most of all - delicious.
We pride ourselves in creating exciting products that are deliciously healthy but do not compromise on flavour.
The Skinny Food Co are on a mission to challenge the idea that healthy food CAN be great tasting.
You can create an account with us at the checkout, just make sure you’re not checking out as a ‘guest’ - because we’ll miss you way too much.
Alternatively in the footer of our site you can click 'account' and login or register here.
You cannot use loyalty points and a code at the same time, we are sorry about this :(
You can also only use ONE discount code at a time at checkout.
Our Skinny Shop is open Monday-Friday 8:30am-5pm, which is based at our Head Office in Nottingham.
You’ll be able to view ingredients and nutritional information for all products on each individual product description on our website and on the packaging.
You can view how many points you have on the widget at the bottom right hand side of your mobile or desktop screen.
Your total points can be used towards any order on the website.
You cannot choose your free gift, but we guarantee you won’t be disappointed!
We have a ‘Clearance’ section on the website which you can access here.
Please note our Clearance section includes some products that are short dated.
Our Head Office is based in Sunny Nottingham UK, the Robin Hood capital of the world.
When we say Skinny, we’re talking about our food. Skinny because of the Sugar we take away. Skinny because of the calories we reduce down to virtually zero. That’s the only Skinny we care about.
Read more About Us and why we do what we do.
Yes we do, please visit our Subscription Guide page for more information.
Yes we do, via Klarna and Afterpay
We are just a group of people who were unhappy at how many condiments and foods were widely unavailable for so many people.
Due to the additional nasties included in common products, we wanted to develop healthy alternatives to these products to encourage a healthier lifestyle - without compromising on flavour.
Please see individual product listings and view our ingredients to check. If you are unsure, please contact our Customer Support Team.
We are proud to say that over 80% of our products are vegan friendly. You can view our Vegan Range by visiting our Vegan Collection
Please see individual product listings and view our ingredients to check if they are vegetarian or vegan friendly. If you are unsure, please contact our Customer Support Team.
Please visit our Delivery Page to view our delivery page with all information on our despatch timeframes and delivery timeframes once despatched.
Yes, we will email you your order confirmation and an ‘order despatched email to notify you when your order has left the building.
We also give you the option to have SMS updates if you select this option.
We use different delivery companies depending on the size of the order. Our main delivery companies are; Royal Mail and APC Overnight (Courier).
If the parcel is too large to fit through the letterbox, you will be left a calling card by our delivery companies with instructions of how to obtain your order.
Yes, we send all orders tracked. This allows us to ensure your order has been delivered.