FAQ'S


FREQUENTLY ASKED QUESTIONS

GENERIC FAQ'S

HOW DO I ORDER?
To place an order simply fill your basket at TheSkinnyFoodCo.com and securely check out. We keep you updated by immediately sending you order confirmation email and despatch notification which will include tracking information.

LEARN MORE ABOUT US.
Click here to read our story and learn more about us, our intentions and our small team.

WHERE ARE YOU LOCATED?
We are based in Sunny England! In Lancashire

WHEN WILL MORE FLAVOURS BE ARRIVING?
We are constantly looking into developing and approving new flavoured products. We will keep our email subscribers up to date first. Sign up to be the first to hear the latest news and new product launches. If you have a new flavour or product suggestion please email us and inform us.

DO YOU ONLY SELL SYRUPS/SAUCES
We initially started selling Sauces and Syrups and initially launched with the following flavours: Curry, Ketchup, BBQ, Maple, Chocolate & Salted Caramel. We are now pleased to say we have expanded our flavours both sweet and savoury boast over 12 flavours in each category and we also are continually on the lookout for more relevant products that we think you will like. Click here to see our product range.

WHAT DOES 'SKINNY' MEAN?
'Skinny' to us means a healthier alternative that contains less calories/sugar/bad stuff. It isn't in reference to a persons weight. In recent years globally there has been a rise in 'skinny' products relating to healthier choices - We love this!

WHY HAVE YOU DEVELOPED ZERO CALORIE/LOW CALORIE PRODUCTS?
Because we are pretty saucy people that are unhappy at how many bad condiments/snacks are widely available. We wanted to follow health trends and develop and launch healthier alternatives that can be considered used as often as you like without feeling like you would need to avoid it due to the calories/sugar/high salt.

WHO ARE YOUR PRODUCTS SUITABLE FOR?
Our products are aimed towards all age and gender groups. 
Our customers include; fitness fanatics, athletes, bodybuilding/bikini competitors, mothers, diabetics, coeliacs, vegans, vegetarians, slimming members.

DO YOUR PRODUCTS CONTAIN GLUTEN/EGG/SOY?
Please see individual listings and view our ingredients list to check. If you are unsure or would like to double check please contact our customer support team.

ARE YOUR PRODUCTS SUITABLE FOR VEGETARIANS?
Yes, but please ensure you check all ingredients or with our customer support team if you are unsure.

ARE YOUR PRODUCTS SUITABLE FOR VEGANS?
Yes, but please ensure you check all ingredients or with our customer support team if you are unsure.

 

SKINNY SAUCES FAQ'S

HOW MANY CALORIES ARE IN THE SKINNY SAUCES?
Our Sauces contain zero calories per serving* However, we provide all nutritional information as some people like larger portions and everybody is different. Please review the product page to see the nutritional information for the product you are interested in.

WHAT FLAVOURS ARE AVAILABLE?
In May 2018 we launched with Tomato Ketchup, Chip Shop Curry, Smokey BBQ. We are now pleased to say the range has great extensively and can be viewed here.

HOW CAN I USE YOUR SAUCES?
You can use them however you wish. But our suggestions are with your food. For instance our sauces can be enjoyed with fries, on burgers, with salads or even to dip things into. We are excited to see how you use yours!

SKINNY SYRUPS FAQ'S

HOW MANY CALORIES ARE IN THE SKINNY SYRUPS?
Our Syrups contain zero calories and are below 5 calories per 100ml. However, we provide all nutritional information as some people like larger portions and everybody is different. Please review the product page to see the nutritional information for the product you are interested in.

WHAT FLAVOURS ARE AVAILABLE?
Salted Caramel, Vanilla, Peanut Butter, Maple and Smooth Chocolate.
We are now pleased to say the range has great extensively and can be viewed here.

HOW CAN I USE YOUR SYRUPS?
You can use them however you wish. But our suggestions are; using within your breakfast (Fruit or in Cereals/porridge), On your dessert, In your favourite hot drink and baking. If you come up with some new ideas please let us know so we can add them in here too!

DELIVERY FAQ'S

WHERE CAN I FIND DELIVERY INFORMATION?
Please click here to view our delivery page with all information on our despatch timeframes and delivery timeframes once despatched.

WILL I BE KEPT UPDATED ON THE PROCESS OF MY ORDER?

Yes, we email you your order confirmation email, then we send you a despatch email. We also give you the option to have SMS updates if you select this option.

WHO DO YOU DELIVER WITH?
We use different delivery companies depending on the size of the order. Our main delivery companies are; Royal Mail and APC Overnight (Courier).

WHAT HAPPENS IF I AM OUT WHEN THE DELIVERY ARRIVES?
If the parcel is too large to fit through the letterbox (Syrups/Sauces) you will be left a calling card by our delivery companies with instructions of how to obtain your order.

IS MY DELIVERY SENT TRACKED/SIGNED FOR?
Yes, we send all orders tracked. This allows us to ensure your order is delivered and minimum instances of undelivered/missing parcels.
You are in safe hands here!

FOR MORE DELIVERY INFORMATION.
For delivery information please click here.

TRADE ENQUIRIES

I WANT TO STOCK YOUR BRAND, HOW DO I DO THIS?
To become a stockist please email: hello@theskinnyfoodco.com we will be happy to discuss this further.


SOCIAL MEDIA/AMBASSADORS

WHAT IS YOUR SOCIAL MEDIA ACCOUNTS?
Please Click on the platform you want to view; Twitter, Facebook, Instagram.

CAN I BE A BRAND AMBASSADOR?
We have an affiliate scheme and you are welcome to join by signing up
(takes around 30 seconds) earn 10% commission by recommending us to people you know. Click here to get signed up.

CUSTOMER SUPPORT/COMPLAINTS/LEAVING FEEDBACK

CUSTOMER SUPPORT INFORMATION
To contact our Customer Support team click here.

ALL OTHER INFO.

RETURNS INFORMATION
For returns information click here.

VIEW OUR PRIVACY POLICY
To view our privacy policy click here.

VIEW OUR TERMS OF SERVICE
To view our terms of service click here.

VIEW OUR REFUND POLICY

For our refund policy information click here.