FAQ'S


FREQUENTLY ASKED QUESTIONS

GENERIC FAQ'S

HOW DO I ORDER?
To place an order simply fill your basket at TheSkinnyFoodCo.com and securely check out. 

LEARN MORE ABOUT US.
Click here to read our story and learn more about us and our small team.

WHERE ARE YOU LOCATED?
We are based in Sunny England!

WHEN WILL MORE FLAVOURS BE ARRIVING?
We are constantly looking into developing and approving new flavoured products. We will keep our email subscribers up to date first. Sign up to be the first to hear the latest news and new product launches.

DO YOU ONLY SELL SYRUPS/SAUCES
Yes, for now we do. We are a small business testing the waters ahead of launching more popular products that we love and want to share with you. Your support will be rewarded with delicious innovative products.

WHAT DOES 'SKINNY' MEAN?
'Skinny' to us means a healthier alternative that contains less calories/sugar/bad stuff. It isn't in reference to a persons weight. In recent years globally there has been a rise in 'skinny' products relating to healthier choices - We love this!

WHY HAVE YOU DEVELOPED ZERO CALORIE/LOW CALORIE PRODUCTS?
Because we are pretty saucy people that are unhappy at how many bad condiments/snacks are widely available. We wanted to follow health trends and develop and launch healthier alternatives that can be considered guilt free. 

WHO ARE YOUR PRODUCTS SUITABLE FOR?
Our products are aimed towards all age and gender groups.

DO YOUR PRODUCTS CONTAIN GLUTEN/EGG/SOY?
Please see individual listings and view our ingredients list to check. If you are unsure or would like to double check please contact our customer support team.

ARE YOUR PRODUCTS SUITABLE FOR VEGETARIANS?
Yes, but please ensure you check all ingredients or with our customer support team if you are unsure.

ARE YOUR PRODUCTS SUITABLE FOR VEGANS?
Yes, but please ensure you check all ingredients or with our customer support team if you are unsure.

 

SKINNY SAUCES FAQ'S

HOW MANY CALORIES ARE IN THE SKINNY SAUCES?
Our Sauces contain zero calories per serving* However, we provide all nutritional information as some people like larger portions and everybody is different. Please review the product page to see the nutritional information for the product you are interested in.

WHAT FLAVOURS ARE AVAILABLE?
Tomato Ketchup, Chip Shop Curry, Smokey BBQ.

HOW CAN I USE YOUR SAUCES?
You can use them however you wish. But our suggestions are with your food. For instance our sauces can be enjoyed with fries, on burgers, to dip things into. We are excited to see how you use yours!

SKINNY SYRUPS FAQ'S

HOW MANY CALORIES ARE IN THE SKINNY SYRUPS?
Our Syrups contain zero calories per serving* However, we provide all nutritional information as some people like larger portions and everybody is different. Please review the product page to see the nutritional information for the product you are interested in.

WHAT FLAVOURS ARE AVAILABLE?
Salted Caramel, Vanilla, Peanut Butter, Maple and Smooth Chocolate.

HOW CAN I USE YOUR SYRUPS?
You can use them however you wish. But our suggestions are; using within your breakfast (Fruit or in Cereals/porridge), On your dessert, In your favourite hot drink and baking. If you come up with some new ideas please let us know so we can add them in here too!

DELIVERY FAQ'S

WILL I BE KEPT UPDATED ON THE PROCESS OF MY ORDER?
Yes, we email you your order confirmation email, then we send you a despatch email. We also give you the option to have SMS updates if you select this option.

WHO DO YOU DELIVER WITH?
We use different delivery companies depending on the size of the order. Our main delivery companies are; Royal Mail and APC Overnight (Courier).

WHAT HAPPENS IF I AM OUT WHEN THE DELIVERY ARRIVES?
If the parcel is too large to fit through the letterbox (Syrups/Sauces) you will be left a calling card by our delivery companies with instructions of how to obtain your order.

IS MY DELIVERY SENT TRACKED/SIGNED FOR?
Yes, we send all orders tracked. This allows us to ensure your order is delivered and minimum instances of undelivered/missing parcels.
You are in safe hands here!

FOR MORE DELIVERY INFORMATION.
For delivery information please click here.

TRADE ENQUIRIES

I WANT TO STOCK YOUR BRAND, HOW DO I DO THIS?
To become a stockist please email: hello@theskinnyfoodco.com we will be happy to discuss this further.


SOCIAL MEDIA/AMBASSADORS

WHAT IS YOUR SOCIAL MEDIA ACCOUNTS?
Please Click on the platform you want to view; Twitter, Facebook, Instagram.

CAN I BE A BRAND AMBASSADOR?
We are currently developing our brand ambassador program but this has not yet been finalised and signed off. Keep your eyes peeled by signing up and double-opting in to our mailing list.

CUSTOMER SUPPORT/COMPLAINTS/LEAVING FEEDBACK

CUSTOMER SUPPORT INFORMATION
To contact our Customer Support team click here.

ALL OTHER INFO.

RETURNS INFORMATION
For returns information click here.

VIEW OUR PRIVACY POLICY
To view our privacy policy click here.

VIEW OUR TERMS OF SERVICE
To view our terms of service click here.

VIEW OUR REFUND POLICY

For our refund policy information click here.