DELIVERY UPDATES

We are so happy to announce that we are back on track with operating deliveries. We are back to our usual timeframe of 3 to 5 business days.

However if you do not receive your parcel within 14 working days please contact our wonderful customer support team who will be able to help.

*Please be aware our office opening hours are Monday to Saturday 8.30-5pm (excluding bank holidays). We do experience a high volume of emails due to our business expanding.

Please note our warehouse is closed on weekends and bank holidays so there could be slight delays during those times.

Thank you for your continued support to us!  

 

SUBSCRIPTION ASSISTANCE

Relating to your subscription everything can be done via your online account. There is not a need to contact customer support as everything we can do you can do yourself including swapping products, changing delivery days, updating details and you can also cancel anytime if you wish to do so.

Please remember if you did not yet create an account you will need to create an account linking to the email you ordered with. You can do this by clicking here.

Please note by emailing customer support if you wish to cancel you may risk another order being generated instead of actioning cancellation yourself.
Our initial response will be to notify you to view this page where all information is detailed click here

 

OTHER FAQ'S

As you can imagine we have lots of generic enquiries about our products before purchasing. We also have lots of queries based on delivery information. For our Frequently asked questions please click here.

 

EMAIL SUPPORT 

 

If we cannot be of assistance or it isn't covered within our FAQ's please feel free to fill out the contact form below and we will aim to respond within 2 business days.