Thank you for taking the time to learn more about our delivery services and information.
IMPORTANT DELIVERY UPDATE.
Please allow an additional 3-4 working days for despatch for your order. Due to the extra measures taken due to the Coronavirus we are taking precaution and minimising the staffing team in the warehouse. We hope you understand our staff and your health is at the forefront of our mind.
Please note if you have claimed free shipping your order will be sent economy delivery and not upgraded if you selected first class option.
First Class Shipping is not available due to Royal Mail not being able to guarantee this delivery method due to COVID-19.
We have free delivery available on orders above £30.00. Due to the weight of the Syrups, delivering from online to customers is very expensive so we have to factor this into our shipping prices and only charge a tiny £2.99 delivery or £4.49 (1st Class) (UK).
Ireland Shipping is £3.99 under £30.00 spend and FREE Over £30.00.
USA Shipping is a flat fee of just ($9.99) £7.49. Due to carriage fees and weight based pricing we are not able to offer Free Shipping to USA.
We deliver to most of EU and Worldwide so no matter where you are in the world you can enjoy The Skinny Food Co products by simply ordering online.
Outside of the prices listed above the charge may be visible from £9.99-£12.99 depending on where you are located.
Deliveries to UK addresses will take 1-4 business days depending on the delivery option you select. If you select 'priority despatch' we send these orders first class and despatch as quickly as possible therefore the timeframe on fast despatch can be just 1-2 business days.
If you receive your tracking and it says 'We are expecting it' at this stage the order has left us and is on the way to Royal Mail and is awaiting to be scanned. Once scanned the tracking will update with new information. Sometimes during busy periods the tracking can show 'we are expecting it' for a number of days.
IRELAND SHIPPING - 3-7 BUSINESS DAYS.
EUROPE - 7-9 BUSINESS DAYS
NORTH AMERICA - 7-10 BUSINESS DAYS
REST OF THE WORLD 14-28 BUSINESS DAYS
For any other queries or delivery questions please email email@example.com directly to be assisted.
Other Delivery Information
Please ensure somebody is around on the day of delivery. If not the parcel will be returned to the depot and require a redelivery. If the parcel gets returned to us the customer is then liable for a reshipment charge and not eligible for a refund/cancellation of order.