Refund Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will need to complete a returns form with your returned item to be eligible. Failure to comply to these terms can lead to your refund being rejected. Download the returns form here.

 

You may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. Please notify us within 14 days and return of the goods may be required within 30 days.

With the exception of items that are faulty, we are unable to offer a refund on your original shipping cost where the items are returned.

Any products being sold at a price less than their full RRP shall be considered to be sold at a sale price and this can be a result of, but not limited to; short shelf life, excess stock or online promotion. We cannot offer a refund on sale items purchased as part of a sale for the reasons above unless the product is returned in full and in an unused condition for resale. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Our return address can be found on the returns form once downloaded.

Trade purchases comply with our standard trade terms and conditions which can be downloaded here.

The 30 day refund policy remains the same for B2B and B2C orders. By placing a purchase order/emailing us an order intent or completing a website purchase you agree to entering into our trading terms and conditions.

To process claims for damaged orders/items or missing items, we require a clear image of the delivery box and the shipping label attached to the box. Failure to provide this evidence will result in the claim being denied.

If your order is marked as delivered but has not been received, you must contact us within 24-48 hours of the delivery date to initiate an investigation. Additionally, a denial of receipt form must be completed within 5 days of the order being marked as delivered. Failure to meet these requirements may result in the claim being denied.