DELIVERY INFORMATION

Thank you for taking the time to learn more about our delivery services and information.

IMPORTANT DELIVERY UPDATE.
I would firstly like to thank you for your custom and support to The Skinny Food Co. Unfortunately, some orders have been affected by the rise in COVID and shortage of drivers once again.

We are dispatching our standard delivery service within 2-3 working days to Royal Mail but have been advised by Royal Mail themselves that they are aiming to deliver your parcel in the recommended time, however, are taking up to 14 working days in certain areas due to the current climate. 

We pride ourselves on delivering a high level of service at The Skinny Food Co, so we want to apologise for falling short of our usual standards.

Until normal service is resumed please allow for additional working days for dispatch to Royal Mail. We thank you for your patience, understanding and  support to us during this time.

 

UK SHIPPING 

We have free delivery available on orders above £49.99 Due to the weight of our products delivering from online to customers is very expensive so we have to factor this into our shipping prices and only charge a tiny £2.99 delivery or £5.99 (1st Class) 

  • First Class orders placed over the weekend; Saturday & Sunday, are dispatched the next working day. This day is generally Monday excluding U.K. public holidays.
  • The cut off for First Class delivery is 2pm daily Monday - Friday.
  • Please note that the delivery times are from the date of dispatch.

ORDER PROCESSING

We aim to dispatch orders within 2 - 3 working days however this can vary due to stock availability.

LIABILITY

We cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. On the rare occasion that delivery is delayed due to our courier service we will not be able to send out any replacement goods until the original parcel has been confirmed as lost in transit. This can take up to 10 working days.

 

*Please note, international delivery dates are subject to customs.

IRELAND SHIPPING
Unfortunately, we cannot fulfil any Ireland orders at this time due to complications getting through customs. This is beyond our control and we are working hard on finding a solution for this.

USA SHIPPING
USA Shipping is a flat fee of just £19.99. Due to carriage fees and weight based pricing we are not able to offer Free Shipping to USA.

EUROPEAN SHIPPING

European shipping £12.99.

INTERNATIONAL SHIPPING

IRELAND SHIPPING - 3-7 BUSINESS DAYS.

EUROPE - 7-9 BUSINESS DAYS

NORTH AMERICA - 7-10 BUSINESS DAYS

REST OF THE WORLD 14-28 BUSINESS DAYS

For any other queries or delivery questions please email support@theskinnyfoodco.com directly to be assisted.

Other Delivery Information

Please ensure somebody is around on the day of delivery. If not the parcel will be returned to the depot and require a redelivery. If the parcel gets returned to us the customer is then liable for a reshipment charge and not eligible for a refund/cancellation of order.


Thank You.