If you can’t find the answer you’re looking for, please get in touch with our Customer Support Team who would be more than happy to help.

Skinny Products FAQs

Where’s my order?

It will take 3-5 working days to dispatch your order from the warehouse. Please note that our warehouse is closed on the weekends.

Please wait 14 working days before getting in touch regarding the delivery of your order.

Who uses our products?

We are proud to say our products are accessible to everyone.

We cater to diabetics, those who have food intolerances such as Lactose Intolerant, Gluten Intolerant, and those who are counting the calories or following a specific diet.

The Skinny Food products are low sugar, sugar free, low calorie, zero calorie, gluten free, keto friendly, suitable for vegetarians and vegan, palm oil free but most of all - delicious.

We pride ourselves in creating exciting products that are deliciously healthy but do not compromise on flavour. 

The Skinny Food Co are on a mission to challenge the idea that healthy food CAN be great tasting.

How can I create an account?

You can create an account with us at the checkout, just make sure you’re not checking out as a ‘guest’ - because we’ll miss you way too much.

Alternatively in the footer of our site you can click 'account' and login or register here.

Can I use more than one discount and use points at the same time?

You cannot use loyalty points and a code at the same time, we are sorry about this :( 

You can also only use ONE discount code at a time at checkout.

When is your Shop open?

Our Skinny Shop is open Monday-Friday 8:30am-5pm, which is based at our Head Office in Nottingham.

Where can I find product ingredients?

You’ll be able to view ingredients and nutritional information for all products on each individual product description on our website and on the packaging.

Where do I find my points?

You can view how many points you have on the widget at the bottom right hand side of your mobile or desktop screen.

Your total points can be used towards any order on the website.

Can I choose my free gift?

You cannot choose your free gift, but we guarantee you won’t be disappointed!

Do you have a Clearance Section?

We have a ‘Clearance’ section on the website which you can access here.

Please note our Clearance section includes some products that are short dated.

Where are you based?

Our Head Office is based in Sunny Nottingham UK, the Robin Hood capital of the world.

What does ‘Skinny’ mean?

When we say Skinny, we’re talking about our food. Skinny because of the Sugar we take away. Skinny because of the calories we reduce down to virtually zero. That’s the only Skinny we care about.

Read more About Us and why we do what we do.

Do you offer a subscription service?

Yes we do, please visit our Subscription Guide page for more information.

Do you offer a buy now, pay later service?

Yes we do, via Klarna and Afterpay

Why have you developed zero calorie and low calorie products?

We are just a group of people who were unhappy at how many condiments and foods were widely unavailable for so many people.
Due to the additional nasties included in common products, we wanted to develop healthy alternatives to these products to encourage a healthier lifestyle - without compromising on flavour.

Do your products contain gluten, egg and soy?

Please see individual product listings and view our ingredients to check. If you are unsure, please contact our Customer Support Team.

Are your products suitable for vegetarians and vegans?

We are proud to say that over 80% of our products are vegan friendly. You can view our Vegan Range by visiting our Vegan Collection

Please see individual product listings and view our ingredients to check if they are vegetarian or vegan friendly. If you are unsure, please contact our Customer Support Team.

Delivery FAQs

Where can I find the delivery information?

Please visit our Delivery Page to view our delivery page with all information on our despatch timeframes and delivery timeframes once despatched.

Will I be kept updated on the process of my order?

Yes, we will email you your order confirmation and an ‘order despatched email to notify you when your order has left the building.

We also give you the option to have SMS updates if you select this option.

Who do you deliver with?

We use different delivery companies depending on the size of the order. Our main delivery companies are; Royal Mail and APC Overnight (Courier).

What happens if I am out when the delivery arrives?

If the parcel is too large to fit through the letterbox, you will be left a calling card by our delivery companies with instructions of how to obtain your order.

Is my delivery sent as tracked/signed for?

Yes, we send all orders tracked. This allows us to ensure your order has been delivered.

Trade FAQs

If I want to stock your brand, how do I do this?

Visit our Become a Stockist page for more information and guidance.

Social Media & Ambassadors FAQs

What are your social media accounts?

Please click on the platform you want to view; Twitter, Facebook, Instagram.

Can I be a brand ambassador?

Want to know more about our Ambassadors? Visit our Ambassadors page

We have an affiliate scheme and you are welcome to join by signing up, follow this link for more information.

Customer Enquirers

How to contact Customer Support

To contact our Customer Support team please visit our Contact Us page.

Share your #NotGuilty pleasure on Instagram @skinnyfoodco